RESELLER FAQ IPTrafficX provides an opportunity for businesses and individuals around the world to start their own businesses in telecom industry without taking financial, marketing and other risks. IPTrafficX's Resellers don't have to invest heavily in equipment, software and technology, follow lengthy processes to sign up with carriers and make deposits with them. All it takes to start a new business is to make an initial prepayment of US$500 which will be used for future traffic consumption. Within several business days the Reseller account will be setup and activated and the Reseller can start rendering services to his/her customers. Can different types of services provided by the Resellers be accessed by their customers using single account (pin code)? What is the procedure to become IPTrafficX’s Reseller? How long does it take after the initial payment and Reseller application are received to set me up completely as a Reseller? How the Resellers manage their business? Are there any requirements to become a Reseller? Have Resellers to host the billing platform on their computers/servers? In what case Reseller’s account can be suspended by IPTrafficX? If my Reseller account has been suspended, how can I reactivate it again? How long does it take to reactivate my Reseller account? What is the quality of the services provided by IPTrafficX? Does IPTrafficX terminate calls via VoIP networks? Do I need to have a computer to manage the platform? Are there delays when calling using IPTrafficX’s network? What types of accounts can be created? How is the pin codes created? Does IPTrafficX print the cards for the Resellers? Can Resellers create and modify accounts and customers? Can Resellers view profit reports and billing reports? How does your DID (trigger number) assignment work? Do I have to email you always the contact numbers then wait for your activation or am I given a free hand and can do it from the Internet? Can Resellers print their own customized calling cards with their brand name and logo? Can Resellers grant online access for their customers to their accounts? Any logos have on IPTrafficX Online Reseller Account Management and Reseller’s customer’s online module? Can a customer trigger a call through internet, SMS or e-mail? What type of PC-to-Phone dialler can use Reseller customers? What country will we have trigger numbers from? Is there any limit for the capacity or the number of accounts which can be created through the management platform? Can IPTrafficX provide a credit card processing feature for Resellers? How many tariffs with billing increment can create in Reseller Account Management? Can Resellers have Sub-Resellers? How the Sub-Resellers can be paid? Can Resellers provide an access to RAM interface to their Sub-Resellers? Can IPTrafficX link Reseller’s web-site with its database so that Reseller’s customers would access their accounts from Reseller’s web-site without even seeing the name of IPTrafficX? What customers can do by accessing their accounts through CAM web interface? Can IP/GSM gateway be used for Direct Dial service and for ANI CallBack service at the same time? What kind of SIM cards should be installed into IP/GSM gateway? What bandwidth is required for the VoIP GSM Gateway? Do I need to make any kind of investments, to buy equipment or pay set up or sign up fees in order to become a Reseller? Are there any monthly fees, minimum sales requirements, taxes or any hidden charges? What are the payment methods? In what currency the payments should be made? How long does the bank/wire transfer take? Can you credit the money to the account by just receiving a confirmation by fax? How are the Resellers charged? Every time I make a payment does that just credit me with a certain number of units which I get to allocate to my clients? In what billing increment the Resellers are charged? When Resellers create PIN codes with fixed amount of credit on them for their customers, do these PIN codes have a fixed wholesale cost for the Reseller? The billing increment for wholesale charges is 1 sec, what is the minimum charge duration for any leg? How long it takes you to credit my account after you receive the payment from me? Is there a monthly fee for IP/GSM gateway ANI CallBack service? Is there a monthly fee for IP/GSM gateway Direct Dial service? What is A_Leg and B_Leg? What is the billing increment? What billing increments can be set by Resellers? Can Resellers record their own voice prompts? How many rate schedules can the Reseller create? How would IPTrafficX respond to Reseller/Customer concerns not within the regular office hours? Can different types of services provided by the Resellers be accessed by their customers using single account (pin code)? Yes. Reseller’s customers can use all the services provided by the Reseller using single account (pin code). Back to Top What is the procedure to become IPTrafficX’s Reseller? To become a Reseller it is required to fill out and send back to us Reseller Application Form and make an initial prepayment for service usage of not less than 500 US Dollars. Back to Top How long does it take after the initial payment and Reseller application are received to set me up completely as a Reseller? After the initial payment and Reseller application are received, our support team will send a list of questions regarding how the Reseller wants to configure the platform. After these questions are answered, the support team will send a retail rates file which Reseller should fill out and send back to us. As soon as this is done it will take about 1-2 business days to finish the configuration of the platform for the Reseller. Back to Top How the Resellers manage their business? An online access http://66.36.243.178/VSR/ to the Reseller Account Management (RAM) interface is provided to the Resellers. The RAM interface can be accessed from any computer connected to the Internet. Back to Top Are there any requirements to become a Reseller? No, there are no requirements. Back to Top Have Resellers to host the billing platform on their computers/servers? No, all the software is hosted on IPTrafficX’s servers. Back to Top In what case Reseller’s account can be suspended by IPTrafficX? IPTrafficX reserves the right to suspend Reseller’s account if a Reseller has not been generating voice traffic for several months or/and his Reseller’s balance is below zero. Back to Top If my Reseller account has been suspended, how can I reactivate it again? A prepayment of no less than 500 US Dollars should be made in order to reactivate the suspended Reseller account. Back to Top How long does it take to reactivate my Reseller account? The account will be reactivated within 1 business day after receiving a prepayment. The database will have old settings such as rates, accounts, tariff classes etc. However, old trigger numbers (DIDs) with be replaced with new ranges of DIDs. Back to Top What is the quality of the services provided by IPTrafficX? IPTrafficX is connected to major carriers which ensure high quality of services. IPTrafficX is constantly working to improve the quality of services provided. Back to Top Does IPTrafficX terminate calls via VoIP networks? No, IPTrafficX terminates all calls via PSTN networks. Back to Top Do I need to have a computer to manage the platform? It is not necessary but strongly recommended. The platform management is done via a web interface, which can be accessed from any computer connected to Internet at any time. Back to Top Are there delays when calling using IPTrafficX’s network? Sometimes there are delays. It depends on the country where the customer is calling from and the country where the customer is calling to. The delays usually occur when calling from/to Mobile phones. Back to Top What types of accounts can be created? The Resellers can create Prepaid or Postpaid accounts. Back to Top How is the pin codes created? On Reseller Account Management module have link “Accounts generation” after click this link see “Add Lot” option create account as many you want under Lot. Back to Top Does IPTrafficX print the cards for the Resellers? No, IPTrafficX only provides possibility to create accounts with PIN codes. The Resellers are responsible for printing these PIN codes on the cards. Back to Top Can Resellers create and modify accounts and customers? Yes, the Resellers can create and modify accounts and customers via the online Reseller Account Management interface. Back to Top Can Resellers view profit reports and billing reports? Yes, in the Reseller Account Management interface, the Resellers can view different kind of profit and billing reports. The profit report shows how much the Reseller charged his/her customers and how much we charged the Reseller. Back to Top How does your DID (trigger number) assignment work? Do I have to email you always the contact numbers then wait for your activation or am I given a free hand and can do it from the Internet? We are provide you the DID number for DID CallBack. You create customers account and send us email assign DID for specify customers account. Your customers can assign or change there CallBack number in online. Back to Top Can Resellers print their own customized calling cards with their brand name and logo? Absolutely, this is a part of IPTrafficX business model, to allow its Resellers to run their own telecom businesses without having to heavily invest in equipment and carrier deposits. Back to Top Can Resellers grant online access for their customers to their accounts? Yes, Resellers can grant access for their customers to check the billing for their accounts and change the CallBack number etc online. Through the Reseller Account Management interface the Resellers can assign logins and passwords to their customers. These logins and passwords should be entered at this address www.mysipgate.com/WebPhone/indexShared.htm. Back to Top Any logos have on IPTrafficX Online Reseller Account Management and Reseller’s customer’s online module? No, there are no logos of IPTrafficX. Back to Top Can a customer trigger a call through internet, SMS or e-mail? Yes, customer can trigger call from internet using non brand web CallBack dialler www.mysipgate.com/WebPhone/websh.htm, unfortunately at this time the CallBack can’t be triggered by SMS or e-mail. Back to Top What type of PC-to-Phone dialler can use Reseller customers? Reseller can provide to customers non brand software (required installation after download) dialler and Webphone (not required download and installation) dialler. Back to Top What country will we have trigger numbers from? The trigger numbers for CallBack with dedicated trigger numbers are all French local numbers and have 11 digits with the following format: +331xxxxxxxx Back to Top Is there any limit for the capacity or the number of accounts which can be created through the management platform? The platform does not have any limits for the number of accounts which can be created. As for the capacity, IPTrafficX’s network grows gradually while the number of customers and therefore the traffic they generate increases, therefore not causing overcapacity problems. Back to Top Can IPTrafficX provide a credit card processing feature for Resellers? Yes, Reseller can make Credit Card payment PayPal (No PayPal account required). For this you need to send us a) Copy of you Credit Card (both front and back side) b) Fill out our CC Authorization form and c) Copy of your Credit Card Statement, all this document send back to us by e-mail or fax. Back to Top How many tariffs with billing increment can create in Reseller Account Management? Reseller can create as many tariffs with any billing increment. In additional Reseller can setup “Grace Period” and “Surcharge” Back to Top Can Resellers have Sub-Resellers? Yes, we have 3 levels of Resellers. Level 3 Reseller can create only level 2 Sub-Resellers, level 2 Sub-Reseller can create only level 1 Sub-Resellers and level 1 Sub-Reseller can create only services accounts (customers account). If you have Sub-Resellers, please sign up with us as a level 3 Reseller or level 2 Reseller. Back to Top How the Sub-Resellers can be paid? Level 3 Reseller or level 2 Reseller create tariffs plan for there Sub-Resellers in online Reseller Account Management (RAM) and assign this tariff with Sub-Resellers account. The profit and billing reports can show in online Reseller Account Management (RAM) for Sub-Resellers. Back to Top Can Resellers provide an access to RAM interface to their Sub-Resellers? Yes, the Resellers can provide an access non brand RAM interface to their Sub-resellers. Where Sub-Reseller can manage there customers and create as many of tariffs and customers services accounts. Back to Top Can IPTrafficX link Reseller’s web-site with its database so that Reseller’s customers would access their accounts from Reseller’s web-site without even seeing the name of IPTrafficX? Yes, IPTrafficX provide a link non brand CAM (customer account management interface) to the Resellers. Back to Top What customers can do by accessing their accounts through CAM web interface? Customers can do the following: See their balance or current monthly usage; Change the CallBack numbers; See and print billing reports and invoices; Update personal information (i.e. address, phone, e-mail etc.). Back to Top Can IP/GSM gateway be used for Direct Dial service and for ANI CallBack service at the same time? Yes, it is possible but only if the device has more than 1 SIM card installed in it. Therefore each SIM card can be programmed for a specific service. Back to Top What kind of SIM cards should be installed into IP/GSM gateway? Any SIM card types can be used. Both European bands (GSM 900 and DCS 1800) are supported as well. Back to Top What bandwidth is required for the VoIP GSM Gateway? Minimum of 16 Kbit/sec bandwidth is required per each channel of the VoIP GSM Gateway (i.e. 64 Kbit/sec will be required for 4 channels). Back to Top Do I need to make any kind of investments, to buy equipment or pay set up or sign up fees in order to become a Reseller? No, the investment will be needed only if the Reseller is going to provide calling cards using VoIP gateway (in this case the Reseller will have to purchase a VoIP gateway). Back to Top Are there any monthly fees, minimum sales requirements, taxes or any hidden charges? No, the Resellers pay only for the actual usage of the services. Back to Top What are the payment methods? Currently, Resellers can make payments via bank/wire transfer, using a credit card through PayPal (no PayPal account required) payment system. (Please note that you will be charged a bank/wire incoming fee 10 US Dollars and for PayPal payment merchant fee (approximately 3.9% + US$0.30) per transaction.) Back to Top In what currency the payments should be made? The payments should be made in US Dollars, otherwise the amount received in other currency will be converted to US Dollars using the market exchange rate and only then will be credited to the Reseller’s account. Back to Top How long does the bank/wire transfer take? When the payment is made via bank/wire transfer it usually takes up to 4-5 business days to reach our account. (Please note, that in some cases it takes longer. It depends on the country of origin and through which correspondent banks the payment is made). Back to Top Can you credit the money to the account by just receiving a confirmation by fax? Unfortunately, the payment is credited to Reseller’s account only when it is actually received by IPTrafficX. Back to Top How are the Resellers charged? When the Reseller makes a payment, it is credited to his Reseller account within IPTrafficX’s system. When Reseller’s customers begin making calls the wholesale cost of these calls will be deducted from Reseller’s account. When the balance on the account reaches 0 (zero) the customers are not any longer able to place calls even if they have credits on their accounts in the Reseller’s platform. Resellers are charged for all legs of the calls (either A_Leg or B_Leg, see the chapter 3 for description of A_Leg and B_Leg). If Reseller’s customer after the switch called back cannot connect to the destination (B_Leg) the Reseller and customers will be only charged the of A_Leg call duration. Back to Top Every time I make a payment does that just credit me with a certain number of units which I get to allocate to my clients? No, the payment of certain amount does not give Resellers any amount of units to be allocated to the customers. Moreover the Resellers can credit any amounts to their customers accounts but if there is no money left on the Reseller’s account those customers will not be able to make calls even if they have plenty of funds left on their accounts. Back to Top In what billing increment the Resellers are charged? The Resellers are charged in 1 (one) second billing increment. Back to Top When Resellers create PIN codes with fixed amount of credit on them for their customers, do these PIN codes have a fixed wholesale cost for the Reseller? No, the PIN codes never have any fixed costs for the Resellers. Resellers are charged based on the actual usage of services by their customers. Back to Top The billing increment for wholesale charges is 1 sec, what is the minimum charge duration for any leg? There is no minimum duration charged for any leg of call. All calls of both legs are charged in flat 1 second billing increment. Back to Top How long it takes you to credit my account after you receive the payment from me? As soon as we receive the payment we credit it within 1 hour. Back to Top Is there a monthly fee for IP/GSM gateway ANI CallBack service? No. There is no sign up, installation or monthly fees for IP/GSM gateway ANI CallBack service. Back to Top Is there a monthly fee for IP/GSM gateway Direct Dial service? No. There is no sign up, installation or monthly fees for IP/GSM gateway Direct Dial service. Back to Top What is A_Leg and B_Leg? In the callback call flow all calls are consisted of 2 legs: A_Leg and B_Leg. A_Leg is a part of the call when the switch calls back to the customer after the trigger number has been dialed. B_Leg is a part of the call from the switch to the destination phone number dialled by the customer. Back to Top What is the billing increment? Billing increment is the rounding duration used for charging. For example if the billing increment is set to 30 seconds, the rate per minute is 0.6 US Dollars and the customer makes a call with duration of 25 seconds he will be charged 0.3 (rate per 30 seconds). If he calls for 35 seconds he will be charged 0.6 US Dollars (the rate per 1 minute). Back to Top What billing increments can be set by Resellers? The Reseller can define any billing increment (for example 1 second, 30 second, 60, 180 or any other billing increment). Back to Top Can Resellers record their own voice prompts? For ANI and DID CallBack are only one voice prompts with English, for Calling Card Resellers can record their voice prompts and send them to a support to upload these prompts to your database. Back to Top How many rate schedules can the Reseller create? The Resellers can set up multiple rates schedules for different groups of accounts. The rates schedules are assigned to the Lot of accounts. Back to Top How would IPTrafficX respond to Reseller/Customer concerns not within the regular office hours? Unfortunately at this time we will be able to provide you assistance only within our office hours. But in fact there are not many cases where our assistance is required overnight or weekend. Back to Top |ABOUT US| |ACCOUNTS| |BUY CREDITS| |SERVICES| |CONTACT US| |SIGN UP| |MEMBER’S LOGIN| |OPERATOR FAQ| |RESELLER FAQ| |CALLSHOP FAQ| |Terms and Conditions|